Happy New Year. Went out today to obtain a senior's bus pass at St. Laurent station. Man, that place is cold, cannot figure it out but even in the summer it is always freezing in there. There was a lineup of about six people which I figured was not bad as there were two service personnel at the wickets. As soon as I got in line one of the servers left her post but what really gets my gall is the immigrant people who think they should not have to wait in line. This man of East Indian descent walked right up to the wicket and demanded a bus pass and what is more he got it!! Along came another ignorant immigrant young woman who figured since she had a baby carriage it was her privilege to just walk right up ahead of everyone waiting and freezing in line. I see this all the time and wonder why do we let them do it??? Anyway, I finally got up to the wicket and was informed that the camera was being repaired and I would have to wait in another lineup. Finally, the camera was running again and the folks in front of me moved in and out very quickly - things were looking up, NO as soon as I was in front of the camera it froze (no fault of mine either for those who might be thinking along that line). I waited a good 15 minutes for them to reboot the computer and get things moving along once again - you would think with the high prices they charge in fares they would have a better system. After finally thawing out I headed for the drug store where another East Indian woman rammed me with her cart while I was checking out and almost knocked me down. The saga continued when I noticed an elderly lady with a white cane who was trying to get another immigrant woman and young girl to move as she needed to sit down and was not having much success.